Accounts Riga BM department manager

Department manager

Service Centre Riga is providing operation service to DNB customers in Norway from Riga, Latvia. We all speak Norwegian and working closely with colleagues in Norway. Team in Service Center has grown to 300 employees during the past six years. We are working based on Lean methodology, with a focus on automatization and robotisation of the manual processes.

In order to ensure further growth and provide even better service to the bank`s clients in Accounts area in Riga looking for



  • Ensure deliveries of short and long term business goals, in cooperation with colleagues from other departments and peers in Norway
  • Motivate, engage and develop employees, set targets, provide regular feedback, coach and support
  • Organize work of department - resource and tasks planning, cross-training, reporting and budget control in line with strategy, operating model and policies, including compliance and operational risk management
  • Build work environment and culture that corresponds to DNB values and ethical standards, encourage customer focus and continuous improvement
  • Drive and implement changes, focus on continuous improvement in all working processes


  • Good Norwegian and English language skills
  • Experience working with Lean or continuous improvement of processes
  • Strong customer orientation
  • Good Business understanding and commercial awareness
  • Strong teamwork skills, ability to work in matrix organization and build relationship
  • Hands-on concerning daily operations and employees, strong process understanding
  • Ability to take necessary decisions and ensure that the business plans are executed on time and effectively
  • Demanding high performance culture, contributing with a high level of energy and positive attitude   
  • Higher education

Managerial experience will be an advantage, but not a requirement.

The company offers:

  • Contemporary working environment with high ethical standards and values
  • Be a part of the team with dynamic and challenging tasks
  • Scandinavian style of management, international and friendly environment
  • Trainings
  • Flexibility on working hours, all social guarantees, health and accident insurance

Recruitment is based on the local conditions. Working place- Latvia, Riga.

Apply until 14.12.2018 by sending your CV and Motivation letter to or send application by clicking on 'Send søknad'.


Riga (local)
Aija Aboltina-Abolina


As an employee of DNB, you'll be part of Norway's largest bank, offering great opportunities for personal and professional development in a company where we're always striving to become a better partner for our customers. Today, DNB is involved in services such as loans and deposits, mutual funds and asset management, life insurance and pension savings, payment and financing services, estate agency and services related to the money and capital markets. We work to provide the best service in the country to private customers, businesses, organisations and the public sector all over Norway. We're also present in many countries around the world. Would you like to join us?